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15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

15% off when you sign up to the newsletter

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FAQs

please read the terms and conditions displayed before using the www.lottie.london website. By using the www.lottie.london website, you are deemed to have read the terms and conditions and be bound by them.

general

Lottie London is the home of Selfie Ready Beauty! To shop with us please create an account using your email address and a secure password. Within your account you are able to save multiple shipping address and link to Paypal for a speedy, secure checkout. Please note that if your email address is not recognized, but have previously shopped with us, you will need to create a new account for security reasons.

do you test on animals?

We can confirm that we have a strict policy against animal testing and we’re pleased to say that we are a PETA accredited cruelty-free brand (and can be found on their list of cruelty-free companies). We do not sell our products in China and no animal testing is performed on our products/ingredients on our behalf.

lottie london cruelty free

do you do next day delivery?

Of course! Order by 3pm Monday - Thursday (UK) and receive your order the next day, by selecting our Next Day Shipping at checkout! UK can also choose Royal Mail Standard delivery (2-7 days). For European delivery information click here.

Please note that at busy times such as Christmas and Sale Periods some delivery options may be unavailable and it may take us slightly longer to send your order, but this will always be communicated and we'll do our best to get it to you as speedy as possible!

how do I become a stockist?

To enquire about becoming a Lottie London stockist, please fill out the trade enquiry form on the website. One of our team will get back to you if we are able to work with you. 

i've had an issue with my delivery. who do I contact?

If you are having an issue with your delivery please email us on customer.service@lottie.london. Please make sure you have your name and order number to hand so we can trace this for you.

how long do orders take to arrive?

Within the UK we aim to have your items with you within 2-7 working days (this may increase to 7-14 working days during busy periods such as Christmas). Within the rest of Europe, we aim to have your items to you within 5-7 working days (this may increase to 7-14 working days during busy periods such as Christmas). A courier tracking number will be provided by email to you once the order has been shipped. This can be tracked via the couriers website.

how do I return an item or ask for an exchange?

It's okay if you change your mind, we offer a 28 day returns policy as long as the product is unopened and unused. If the product is returned to us opened  and used, for reasons of health and hygiene we will not offer a refund/exchange. *Lottie London does not cover the return shipping fee. We can only accept returns which have been bought directly from lottie.london with valid proof of purchase (order number) and can't consider returns from any other retailers/stockists. If you have purchased a product at one of our retailers/stockists, please contact them directly.

To send items back to us you'll need to use our returns center. Returns Centre

Once you have logged your return please e-mail our Customer Service team with details regarding the exchange/refund you would like and proof of postage/tracking. The exchange will be processed within approx. 7 working days of receiving your returned goods and will be delivered via standard delivery. *Subject to availability

 

how can I cancel my order?

f you need to cancel your order, please contact our Customer Service Team within 30 minutes of placing the order at  +44 (0)20 79 40 0005 or customer.service@lottie.london

All order cancellations are processed manually and therefore can only be actioned between Mon- Fri 9:00am-5:00pm during customer service opening hours. If you have e-mailed and have not heard back within 45 minutes, please call us on +44 (0)20 79 40 0005 and someone will help you cancel your order as we aim to reply to e-mails within 48 hours.

If your order has not been processed and packed it can be cancelled and a full refund will be issued to your account. Please allow 3-5 Business Days for refund processing.

Orders that have already been processed cannot be cancelled and to receive a refund the Returns Process will need to be completed.

i received a faulty or incorrect item

If you have received a faulty or incorrect item then please contact customer service on customer.service@lottie.london. Please provide your order number, images of the faulty/incorrect item and packaging it arrived in.

there is a product missing from my order

If your order is incomplete please contact customer service on customer.service@lottie.london with your order number. Please note that some items will be shipped separately due to longer lead times (I.E. personalised items) and we will communicate this to you with your tracking information

what payment methods do you accept?

We accept all major credit cards; however we do not accept Amex. You can also pay with a PayPal account or Apple Pay.

where do I enter my discount?

Once all your items have been added to cart please log-in to your account and ‘Proceed to Checkout’. On this page you will see a summary of your order and on the right hand side you will find a space to ‘Apply a Gift Card or Discount Code’ – before proceeding on to your Preferred Shipping Options. If you are experiencing difficulty with a code please contact customer service at customer.service@lottie.london before you make your payment. Only proceed to make your final payment once you see that your code is valid as refunds cannot be issued for a code after a purchase has been made.

my discount code is not working

If your discount code is not working please contact customer service on customer.service@lottie.london before you make your payment. Only proceed to make your final payment once you see that your code is valid as refunds cannot be issued for a code after a purchase has been made.

the item I want is out of stock - how can I find out when it is back in?

If a product you want is out of stock then you can sign up for email alerts when it comes back into stock. Underneath the Out Of Stock alert is a link which reads ‘Can’t find your style?’ Please click on this link and enter your email address to be alerted as soon as new stock becomes available!

are your products vegan friendly?

Most of our products are vegan friendly, however some of our make up range uses bee's wax. Please refer to our ingredients lists for a full breakdown of vegan/non-vegan products.